Storage Sidcup Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Sidcup provides removal, transport and storage services to consumer and business customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm or company who requests or purchases services from Storage Sidcup.
Services means removal, transport, packing, loading, unloading, storage, associated handling, and any related services agreed in writing as forming part of the contract.
Goods means any items, belongings, furniture, equipment or materials that the Customer asks Storage Sidcup to handle, transport, store or otherwise deal with.
Contract means the agreement between Storage Sidcup and the Customer for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation provided by Storage Sidcup.
2. Scope of Services
Storage Sidcup provides domestic and commercial removal and storage services, including collection, transportation, delivery, packing and unpacking where agreed, and secure storage of goods. Any specific services to be provided will be described in the quotation or booking confirmation. We reserve the right to refuse to handle or store goods that are prohibited under these Terms and Conditions or applicable law.
3. Booking Process
3.1 Enquiries and quotations
Customers may request an estimate or quotation for services. Any quotation is based on the information provided at the time and is not binding if the information is incomplete or inaccurate. Quotations are normally valid for a limited time period stated in the quotation. If no period is stated, the quotation will be valid for 30 days from issue.
3.2 Site visits and inventories
Storage Sidcup may request to carry out a site visit, video survey or detailed inventory before confirming a quotation. The Customer is responsible for ensuring that all relevant information regarding the volume, nature and condition of goods, access details at all properties, parking arrangements and any special handling requirements is disclosed in full and accurately.
3.3 Accepting a quotation
A contract is formed when the Customer accepts a written quotation or booking confirmation issued by Storage Sidcup, whether by written acceptance, electronic confirmation or payment of any requested booking deposit, and Storage Sidcup confirms the booking in writing. Verbal quotations and availability checks are indicative only until confirmed in writing by Storage Sidcup.
3.4 Changes to bookings
Any requested change to dates, addresses, scope of work, volume of goods, or additional services is subject to availability and may result in an amended quotation. Storage Sidcup is not obliged to accommodate changes but will make reasonable efforts to do so. Any agreed change will only take effect once confirmed in writing by Storage Sidcup.
4. Customer Responsibilities
The Customer agrees to:
Provide accurate and complete information when requesting a quotation and when confirming a booking.
Ensure suitable access, parking permissions and any necessary permits are arranged at all relevant locations before the service date.
Properly prepare and pack goods where packing is not included in the service, ensuring items are safely and appropriately packaged.
Disconnect, defrost and secure appliances and equipment prior to removal, unless otherwise agreed in writing.
Be present or represented by an authorised person at collection and delivery addresses to provide instructions and sign any documents.
Ensure that no prohibited, dangerous or illegal items are included in the goods to be removed or stored.
5. Payments and Charges
5.1 Pricing
The price payable for the services will be as stated in the accepted quotation or booking confirmation. Prices are usually based on factors including volume or weight of goods, distance, access conditions, service level required, labour required and storage duration. Any additional work or waiting time not included in the original quotation may be chargeable at the prevailing rates of Storage Sidcup.
5.2 Deposits
Storage Sidcup may require a booking deposit to secure a service date. The amount and due date of any deposit will be stated in the quotation or booking confirmation. Deposit payments are applied against the final invoice and are subject to the cancellation terms set out in these conditions.
5.3 Payment terms
Unless otherwise agreed in writing, all charges for removal and related services are payable in full before or on the day of the service. Storage charges are normally payable in advance for each agreed storage period. Storage Sidcup may refuse to commence or continue any service if payment has not been received as required.
5.4 Late payment
If any sum due is not paid on time, Storage Sidcup may charge interest on the overdue amount at the statutory rate permitted under applicable law, accruing on a daily basis until payment is received in full. Storage Sidcup may suspend services, withhold delivery of goods or deny access to stored goods until all outstanding sums, including interest and reasonable costs of recovery, have been paid.
5.5 Lien and sale of goods
Storage Sidcup has a legal right to retain possession of goods until all outstanding charges and costs have been paid. If payment remains overdue after reasonable notice has been given, Storage Sidcup may, in accordance with applicable law, sell or dispose of some or all of the goods to recover outstanding sums. Any surplus from such sale, after deduction of all costs and charges, will be held for the Customer.
6. Cancellations and Postponements
6.1 Customer cancellations
The Customer may cancel or postpone a booking by giving written notice. Any applicable charges will depend on when notice is received by Storage Sidcup relative to the scheduled service date. Details of specific cancellation charges, if any, will be provided in the quotation or booking confirmation.
As a general guideline, cancellations or postponements close to the service date may incur charges to cover allocated labour, vehicles, storage space and administrative costs. Where no specific schedule is stated, Storage Sidcup may apply reasonable charges consistent with industry practice and applicable consumer protection legislation.
6.2 Cancellations by Storage Sidcup
Storage Sidcup may cancel or suspend a booking if:
The Customer fails to provide necessary information, access or payment.
It becomes unsafe or unlawful to perform the services.
There is a material breach of these Terms and Conditions by the Customer.
In such circumstances Storage Sidcup will notify the Customer as soon as reasonably practicable. Where possible, an alternative date may be offered. Storage Sidcup will not be liable for any loss arising from such cancellation where caused by factors outside its reasonable control or by the Customer's breach of these terms.
7. Excluded and Restricted Items
The following items must not be submitted for removal or storage and Storage Sidcup accepts no liability for them if they are included without prior written agreement:
Explosive, flammable or dangerous goods including gas cylinders, fuels, paints, solvents, chemicals or similar substances.
Illegal items or substances.
Cash, securities, jewellery, watches, precious metals, or high value collections.
Perishable goods, live plants, animals or any living organism.
Waste, refuse, rubble or items intended only for disposal unless storage or transport of such material has been expressly agreed in writing and complies with applicable waste regulations.
Where the Customer wishes to move items of exceptional value, fragile items, antiques or delicate equipment, this must be declared in writing in advance so that any special handling and insurance arrangements can be considered.
8. Waste, Recycling and Environmental Regulations
Storage Sidcup operates removal and storage services in accordance with applicable waste and environmental regulations. The Customer agrees that:
Any items intended for disposal or recycling must be clearly identified to Storage Sidcup before or at the time of the service.
Storage Sidcup is not a general waste carrier unless specifically contracted for that purpose and reserves the right to decline removal of waste or prohibited materials.
Hazardous waste, electrical equipment and other regulated items will only be removed or disposed of where this has been expressly agreed and can be carried out lawfully.
Where Storage Sidcup agrees to remove and dispose of goods, the Customer warrants that they have the right to direct disposal of those items. The Customer remains responsible for any fines, penalties or claims arising from the inclusion of prohibited or illegal items within loads presented for removal or disposal.
9. Liability and Limitations
9.1 Duty of care
Storage Sidcup will exercise reasonable skill and care in handling, transporting and storing goods. However, the Customer acknowledges that some risk of loss or damage is inherent in removal and storage operations.
9.2 Basis of liability
Unless otherwise agreed in writing, Storage Sidcup's liability for loss of or damage to goods arising from its negligence or breach of contract is limited to a reasonable sum per item or per consignment, subject to an overall financial cap stated in the quotation or otherwise notified to the Customer. If no specific cap is agreed, Storage Sidcup's total liability shall not exceed a fair and proportionate amount having regard to the service charges paid and the nature of the goods.
9.3 Exclusions of liability
Storage Sidcup will not be liable for:
Loss or damage arising from war, terrorism, natural disasters, extreme weather, industrial disputes, civil commotion or other events beyond its reasonable control.
Loss or damage to goods arising from inherent defects, pre-existing damage, poor packing by the Customer, or normal wear and tear.
Indirect or consequential losses including loss of profit, loss of business, loss of data or loss of enjoyment.
Loss of or damage to excluded items that the Customer was not entitled to include under these Terms and Conditions.
9.4 Claims and notification
The Customer must inspect goods as soon as reasonably possible following delivery or access to storage and must notify Storage Sidcup in writing of any loss or damage within a reasonable period. Failure to do so may affect the ability of Storage Sidcup to investigate and may limit any liability to the extent permitted by law.
9.5 Non-excludable rights
Nothing in these Terms and Conditions is intended to exclude or limit any legal rights of the Customer that cannot be excluded under applicable consumer law, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
10. Insurance
Storage Sidcup maintains insurance appropriate for its operations. Customers are strongly advised to check that their own contents or business insurance adequately covers goods while in transit and in storage. Where additional insurance cover is required, the Customer may be able to arrange this through their own insurer or, if offered, via a separate agreement facilitated by Storage Sidcup. Any insurance arranged is subject to the terms and conditions of the relevant policy and does not form part of these Terms and Conditions.
11. Access to Stored Goods
Where storage services are provided, access to stored goods is subject to prior arrangement and any applicable fees for access, handling or retrieval. Storage Sidcup may require reasonable notice to arrange access. The Customer must follow any site rules and safety instructions while on premises where goods are stored. Storage Sidcup may refuse access if it reasonably believes that granting access would be unsafe, unlawful or in breach of these Terms and Conditions.
12. Termination of Storage
The Customer may terminate storage services by giving reasonable written notice, subject to any agreed minimum storage period. Any outstanding charges must be paid in full before goods are released. If the Customer fails to remove goods at the end of the storage period or after notice to collect has been given, Storage Sidcup may apply its lien rights and, after giving further notice where required, may sell or dispose of the goods to recover unpaid charges and costs in accordance with applicable law.
13. Data Protection and Privacy
Storage Sidcup will collect and process personal data necessary to provide services, manage bookings, handle payments and communicate with Customers. Personal data will be handled in accordance with applicable data protection law and any privacy information made available to Customers. The Customer is responsible for ensuring that any personal data contained within goods, such as documents or digital media, is appropriately protected or removed before removal or storage.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the services, they should contact Storage Sidcup as soon as possible with full details of the issue. Storage Sidcup will investigate and aim to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, the parties may consider independent advice or alternative dispute resolution options as appropriate. These Terms and Conditions do not affect any statutory rights the Customer may have to seek redress through the courts or relevant authorities.
15. Amendments to Terms
Storage Sidcup may update or amend these Terms and Conditions from time to time. Any changes will not affect existing confirmed bookings unless required by law or expressly agreed with the Customer. The version of the Terms and Conditions in force at the time of booking will normally apply to that booking.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Storage Sidcup, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights the Customer may have under consumer protection legislation to bring proceedings in other competent courts.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed to the extent necessary and the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Sidcup in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy. No variation of these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of Storage Sidcup.
The Contract is between Storage Sidcup and the Customer. No other person shall have any rights to enforce any of its terms under applicable contracts legislation relating to third party rights, except where such rights arise by operation of law.
