Sidcup Storage Terms and Conditions

These Sidcup Storage terms and conditions set out the basis on which storage services are supplied to customers. By making a booking, using a unit, or placing goods in storage, the customer agrees to be bound by these terms. Please read them carefully before proceeding with a reservation or move-in. These conditions are designed to protect both the customer and Sidcup Storage by setting clear expectations around the storage booking process, payment obligations, item restrictions, liability, and waste compliance.

In these terms, “we”, “us” and “our” refer to the storage provider, and “you” and “your” refer to the customer, account holder, or any person acting with authority on the customer’s behalf. The agreement applies to all storage services supplied under the booking, including short-term and long-term arrangements, container storage, unit hire, and any related add-on services, unless separate written terms apply. Where a specific condition is agreed in writing and differs from these terms, that written condition will take priority to the extent of the inconsistency.

We may update these storage service terms from time to time to reflect changes in law, business practice, or operational requirements. The version in force at the time of booking will normally apply to your agreement, unless a change is required by law or we give reasonable notice of a material amendment. Continued use of the service after an update indicates acceptance of the revised terms. If you do not agree to any change, you should not continue to use the storage facility after the effective date of the change.

Booking Process

To reserve a unit or other storage space, you must provide accurate and complete information during the booking process. This includes your name, address, contact details, preferred unit size, intended start date, and any other information needed to assess suitability. A booking is not confirmed until we have accepted it and, where required, received the applicable initial payment or deposit. We may decline or cancel a booking before move-in if we believe the requested service is unsuitable, unavailable, or inconsistent with these terms.

When completing a storage booking, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are booking on behalf of a business, partnership, or other organisation, you warrant that you have authority to bind that entity. You are responsible for checking the unit size, access conditions, opening hours, and any restrictions before confirming the booking. Any estimates provided during the reservation stage are for convenience only and do not guarantee availability unless expressly confirmed by us in writing.

You must ensure that all goods placed into storage are lawful to store and properly packed for the chosen service. We may inspect goods where necessary for safety, compliance, or operational reasons, subject always to applicable law. If a booking is made for a specific purpose, such as temporary storage during a move or refurbishment, that purpose does not alter these terms. We are not obliged to provide packing, transport, loading, or inventory services unless expressly agreed in writing.

Access to the storage unit is granted only after the required paperwork is completed, the account is active, and any identification checks have been satisfied. We may require proof of identity, proof of address, company registration details, or other information to verify the booking. You must keep your access code, key, padlock, or other security device secure at all times. Any loss, misuse, or unauthorised sharing of access credentials may result in additional charges or suspension of access.

The booking may include optional services, such as insurance, upgraded access arrangements, or extended hours, where available. If selected, these services form part of the agreement and may be subject to separate pricing or eligibility requirements. You are responsible for checking that the services booked match your needs. If you later require a different unit size or service level, this may be treated as a new booking or amendment and may depend on availability.

Where a move-in date is agreed, you must begin paying charges from that date even if you do not immediately place items into the unit, unless we agree otherwise in writing. If you fail to arrive or complete the move-in process within a reasonable period, we may release the unit for re-let while still charging any sums properly due. Any quoted promotions or introductory offers apply only for the period stated and may be withdrawn in accordance with the offer conditions.

All fees must be paid in advance unless we expressly agree otherwise. Charges may include rent for the storage space, administration fees, deposits, insurance premiums, lock fees, late payment charges, or any other sums set out in your booking confirmation or price schedule. Payment methods accepted will be made clear during the booking process. If a recurring payment arrangement is established, you authorise us to collect amounts due by the agreed method until the account is closed and all outstanding balances are settled.

You are responsible for paying the full amount due on time, regardless of whether you use the storage unit during the relevant period. Late payment may result in suspension of access, refusal of entry, recovery action, interest where permitted by law, and reasonable administrative fees. We may also require immediate payment of all outstanding sums before restoring access. If a payment is reversed, cancelled, or fails for any reason, you remain liable for the unpaid balance and any costs incurred in recovering it.

We may review and change charges from time to time. Any increase in standard fees will be communicated in advance where reasonably practicable and will take effect in accordance with the notice stated in the pricing update or your periodic billing cycle. If you do not wish to continue after a fee change, you may terminate the agreement in line with the cancellation or notice provisions below. No set-off or deduction is permitted unless required by law or expressly agreed by us in writing.

Cancellations and Termination

Either party may end the storage agreement by giving notice in accordance with the booking terms. Unless a different notice period is stated at booking, you must give us written notice before the end of the current billing period to avoid further charges. Notice received after the deadline may mean that one additional period of rent becomes payable. Any minimum term, where applicable, must be completed before cancellation unless we agree to an early termination in writing.

If you cancel before move-in, any refund or charge adjustment will depend on the timing of cancellation, the services already provided, and any non-refundable fees that were clearly disclosed at booking. Where goods remain in the unit after termination, we may treat them as abandoned after giving any notice required by law and these terms. We may also terminate the agreement immediately if you seriously breach the terms, fail to pay, store prohibited items, or act in a way that creates a safety, security, or legal risk.

On termination, you must remove all items, return all keys or access devices, leave the space clean and empty, and settle all outstanding charges. If any belongings remain after the termination date, we may continue to charge storage fees until the unit is fully vacated and may arrange removal, sale, or disposal where legally permitted. Any costs reasonably incurred in doing so may be passed on to you. End-of-agreement obligations survive termination to the extent necessary to settle accounts, manage property, and enforce rights.

Liability and Insurance

You store goods at your own risk unless loss or damage is caused directly by our proven negligence or breach of contract and to the extent not lawfully excluded. It is your responsibility to ensure that the items you place in storage are adequately insured for their full replacement value. We may offer insurance as part of the service, but where insurance is not purchased or arranged, you remain responsible for protecting your own interests. You should review any policy carefully to confirm the level of cover and any exclusions.

We do not accept responsibility for damage caused by items that are improperly packed, unsuitable for storage, susceptible to deterioration, or affected by inherent vice, dampness, temperature changes, infestation, mould, rust, corrosion, or similar natural processes, except where the law requires otherwise. We are also not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the storage arrangement, to the fullest extent permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

You must not store items of exceptionally high value, sentimental value, or irreplaceable nature unless we have expressly agreed in writing and any specific requirements are met. If you fail to disclose the value or nature of your goods, any claim may be limited or rejected where this affects our risk assessment or insurance arrangements. You are also responsible for ensuring that people you authorise to access the unit comply with these terms. Any act or omission by an authorised user is treated as your act or omission.

Waste Regulations and Prohibited Items

Customers must comply with all applicable waste regulations, environmental laws, and safe disposal requirements. The storage unit must not be used for fly-tipped materials, controlled waste, hazardous waste, clinical waste, asbestos, solvents, paints, oils, fuel, chemicals, gas cylinders, pressurised containers, batteries, or any material that may contaminate the premises or endanger people or property. You must not store animals, perishable food, firearms, illegal drugs, stolen goods, counterfeit goods, or any item that is unlawful to possess or store.

Any waste generated during loading, unloading, or end-of-tenancy clearance must be removed and disposed of lawfully by you unless we have agreed in writing to provide a disposal service. You must not leave rubbish, packaging, pallets, broken furniture, or unwanted goods on the site unless expressly permitted. If any prohibited waste or material is found in or near your unit, we may remove it, secure it, isolate it, or notify the relevant authorities where required. All associated costs, fines, or clean-up expenses may be charged to you where the issue arises from your actions or failure to comply.

You warrant that the goods stored are your property or that you have lawful authority from the owner to store them. If the items are subject to a lien, retention of title, hire-purchase, lease, or finance arrangement, you must ensure that storage is permitted by the relevant owner or lender. We may refuse storage or require immediate removal if we reasonably believe goods are unsafe, unlawful, or likely to breach environmental rules. These provisions are essential to the safe operation of the service and to the protection of other customers and staff.

Use of the Unit

You must keep the unit locked and secured when not in use, maintain good housekeeping, and avoid causing nuisance, obstruction, or damage. No alterations, drilling, painting, installation, or structural changes may be made to the unit without permission. You must not use the storage space as living accommodation, a place of business open to the public, or a workshop involving dangerous equipment, unless expressly allowed in writing. The unit must only be used for lawful storage purposes and in accordance with any facility rules notified to you from time to time.

We may enter the unit in an emergency, where we reasonably believe it is necessary to protect people or property, or where entry is required by law. Except in urgent circumstances, we will take reasonable steps to give notice before accessing a unit for inspection, maintenance, or compliance checks. We are entitled to inspect the contents if there is reasonable cause to suspect a breach of these terms, an immediate risk, or a legal obligation. You should not leave access to the unit to unauthorised persons or rely on verbal permissions that have not been confirmed.

Any damage to the premises, equipment, or another customer’s property caused by you, your agents, or your goods must be paid for by you. This includes damage caused during loading, unloading, careless handling, or failure to secure items properly. If a fire, leak, spill, or contamination event results from items you have stored, you may be responsible for all related losses, remediation costs, and legal expenses to the extent permitted by law. We recommend that you notify us promptly of any incident that could affect the safety of the unit or facility.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the storage agreement, including questions about its existence, validity, interpretation, or termination, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force.

No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy. Any waiver must be confirmed in writing and will apply only to the specific circumstances stated. You may not assign or transfer your rights or obligations under the agreement without our prior written consent. We may assign or transfer our rights to another party where this does not materially reduce your rights under the agreement and where permitted by law.

These Sidcup Storage service terms form the entire agreement between the parties in relation to the storage service and supersede any prior discussions, representations, or understandings not recorded in writing. Nothing in these terms affects your statutory rights as a consumer or the rights of a business customer that cannot lawfully be excluded. By booking and using the service, you confirm that you have read, understood, and agreed to these conditions, and that you will comply with them throughout the storage period.